0Known Issues

**Summary** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Description** We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Workaround** Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.

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**Summary** AppSheet customers are experiencing redirection to asia-southeast.appsheet.com instead of their intended application URLs. **Description** Beginning on Wednesday, 2026-04-08 14:05 PDT, we are experiencing an issue with AppSheet that caused users to be erroneously redirected to the asia-southeast region. Our engineers have identified the cause was due to a recent change and have reverted. Our internal telemetry shows the signs of recovery and are currently monitoring the recovery status. We expect full service recovery within an hour. We will provide an update by Wednesday, 2026-04-08 16:30 PDT with current details **Customer Symptoms** Users are automatically redirected to asia-southeast.appsheet.com, which may cause "Forbidden" or 403 errors when attempting to access their apps. **Workaround** None at this time.

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**Title:** Customers may experience delays in receiving and sending emails. **Description:** We are aware of an issue with Gmail users experiencing delays in receiving and sending emails beginning at Wednesday, 2026-04-08 06:30 PDT. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide an update by Wednesday, 2026-04-08 12:00 PDT with current details. **Symptoms:** Customers may experience delays in receiving and sending emails. **Workaround:** None at this time.

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**Summary** We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser. **Description** The issue began on Friday, 2026-03-20 15:30 US/Pacific. Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment. We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific. **Customer Symptoms** Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational. **Workaround** Users are able to use Google Keep via the Android or iOS mobile app.

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**Description** We are experiencing intermittent errors with Google Docs, Apps Script, Google Slides, Google Drive, Google Calendar beginning on Friday, 2026-03-13 05:00 PDT. Our engineering teams are actively working to mitigate the impact. We will provide an update by Friday, 2026-03-13 08:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** A subset of customers may experience elevated error rates when accessing the impacted products in the US region. **Workaround** Impacted users may re-attempt the unsuccessful action.

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**Summary** Google Chat is experiencing Issue with creating a new conversations **Description** Our engineering team continues to investigate the issue. We will provide an update by Monday, 2026-02-23 00:45 PST with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Users may experience errors when attempting to create new conversations or spaces in Google Chat. Existing conversations remain functional. **Workaround** None at the moment

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**Title** : Some customers may have experienced an issue with Gemini where conversation history may not have been visible. **Description** We are investigating an issue where chat histories are not visible on Gemini Web (gemini.google.com) and the Gemini mobile apps on Wednesday, 2026-02-18 08:30 PST. Our engineering team has identified a background process that was causing the missing user conversation metadata and has successfully stopped the process to prevent further impact. Mitigation efforts are underway, and we do not have an ETA for completion at this time. We will provide an update by Thursday, 2026-02-19 09:00 PST with current details. We apologize to all who are affected by the disruption. **Symptoms** * Users may find that their sidebar is empty or that previously saved conversations are missing. * Users may receive an empty response when attempting to list or search for existing conversations. * New conversations can still be created and utilized normally. **Workaround** * Impacted web users on gemini.google.com can navigate to Menu (top left) > Settings & Help > Activity. * Alternatively, users can navigate to myactivity.google.com/product/gemini to view their conversation history. * Mobile users could navigate to their profile (top right) and select Gemini Apps Activity.

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Gmail users might see banners indicating missing spam checks. We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. Users might experience the following banner: “Be careful with this message. Gmail hasn't scanned this message for spam, unverified senders, or harmful software.” We advise the users to be extra diligent in lieu of missing spam checks. Our engineering team is investigating the issue. We will provide an update by Saturday, 2026-01-24 09:30 with current details.

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**Title:** Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console **Description:** We are experiencing an issue with Admin Console beginning at Monday, 2026-01-19 10:10 PST. Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Tuesday, 2026-01-20 07:45 PST. We will provide more information by Tuesday, 2026-01-20 08:00 PST. We apologize to all who are affected by the disruption. **Symptoms:** - **Admin Console**: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events). - **Directory API**: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata. **Workaround:** None at the time.

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**Summary** Google Voice customers may experience MMS messages not being delivered to recipients. **Description** We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor. We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. **Workaround** SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

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**Summary** Some Google Meet customers may experience an issue with ‘Continuous meeting chat’ feature **Description** Google Workspace released a feature to a subset of Workspace customers [Continue your conversations in Google Chat](https://support.google.com/meet/answer/9308979?visit_id=639002449653293387-821172296&p=chat_in_meet&rd=1). Some Google Workspace users are experiencing issues with Google Meet host controls for this feature. This may include inability to disable the feature or the ‘disable’ option not being visible under the host controls within Google Calendar meeting invites. We are investigating and will provide an update by Friday, 2025-12-05 10:00 PST with current details. We apologize to all who are affected by this issue. **Symptoms** The impacted users are unable to observe Chat moderation settings under the Host Controls for ‘Continuous meeting chat’ feature. **Workaround** None at this time.

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**Title** Google Meet customers are experiencing issues loading meet.google.com in the Asia region. **Description** We are experiencing an issue with Google Meet beginning on Tuesday, 2025-11-25 21:34 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-26 02:00 PST with current details. We apologize to all who are affected by the disruption. **Symptoms** Customers are experiencing issues loading meet.google.com. **Workaround** Customers can use the mobile version to load Meet.

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**Summary** Google Chat users might not be able to open chat while connecting from Europe. **Description** We are experiencing an issue with Google Chat beginning on Monday, 2025-11-24 00:02 PST. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-11-24 03:00 PST with current details. We apologize to all who are affected by the disruption. **Symptoms** Google Chat users might not be able to open chat while connecting from Europe. **Workaround** None at this time.

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**Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. **Description:** We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. **Workaround:** None at this time.

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**Title:** We are investigating access issues with multiple workspace products. **Description:** We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. **Workaround:** None at this time.

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**Title** Gmail is experiencing an issue with images not loading properly. **Description** We are experiencing an issue with Gmail beginning at Monday, 2025-11-10 06:19 PST. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-11-10 09:00 PST with current details. **Symptoms** Customers may experience issues with images not loading in Gmail. This might appear as broken images in the emails. **Workaround** None at this time.

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**Title** Google Chat customers are experiencing issues loading Chat, creating DMs (Direct Messages) and Chat Spaces. **Description** We are experiencing an issue with Google Chat , beginning on Tuesday, 2025-11-04 21:05 US/Pacific. Our engineering team continues to investigate the issue. We will provide more information by Tuesday, 2025-11-04 22:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms** Impacted customers may experience issues while loading Chat, creating DMs (Direct Messages) and Chat Spaces, and may experience high latency while sending and receiving messages. **Workaround** None at this time.

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**Summary** Google Meet meetings are seeing elevated error rates in upgrading the call on Android. **Description** The Dialer on Android has a feature to upgrade a call to a Google Meet meeting. Users taking this action are seeing a high rate of failures to upgrade the call. Our engineering team has identified the root cause and is working on mitigation. We will provide more information by Thursday, 2025-10-30 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Users on Android that upgrade calls to Google Meet meetings are seeing high error rates in upgrading the call **Workaround** Users can stay in the call, or set up a meeting using the Google Meet app.

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**Summary** AppSheet customers may experience latency issues **Description** We are experiencing an issue with AppSheet beginning at Friday, 2025-10-24 23:05 PDT. Our engineering team continues to investigate the issue. We will provide an update by Saturday, 2025-10-25 01:30 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** The impacted customers may experience failures while loading apps or writing data using AppSheet. **Workaround** None at this time.

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**Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. **Description** We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. **Symptoms** Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. **Workaround** Customers can access Gmail from the web browser.

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**Summary** We are investigating an issue impacting Endpoint management for Windows Devices **Description** We are experiencing an issue with Endpoint management beginning on Wednesday, 2025-10-01 00:00 PDT. We detected the impact progressively increasing on Tuesday, 2025-10-14 10:23 PDT. The Windows native settings app responsible for communicating with Google Identity and Endpoint management is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 15:00 PDT with current details. **Symptoms** Customers are not able to enroll new Windows devices to Endpoint management using Windows Settings app or deeplink. (https://support.google.com/a/answer/9539504?hl=en&sjid=13524530415918932254-NC&authuser=0) Customers using GCPW (Google Credential Provider for Windows) are not impacted. (https://support.google.com/a/answer/9250996?hl=en&src=supportwidget0&authuser=0) **Workaround** None at this time

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Some AppSheet users in Europe and America experienced increased latency, resulting in app synchronization failures and editor loading timeouts from Thursday, 2025-10-09 5:25 AM PDT to 2025-10-09 6:20 PDT We will provide an update by Thursday, 2025-10-09 08:30 PDT with current details.

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**Summary** AppSheet users in Europe may encounter increased latency, resulting in app synchronization failures and editor loading timeouts. **Description** We are experiencing an issue with AppSheet beginning on Thursday, 2025-10-09 00:10 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-10-09 02:30 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Customers in the Europe may experience high latency, resulting in errors when syncing data and loading AppSheet applications **Workaround** None at this time.

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**Summary:** Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps. **Description:** Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. **Diagnosis / Customer Symptoms:** Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the "offline" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. **Workaround:** Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).

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We're investigating reports of an issue with NotebookLM. We will provide more information shortly.

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We're investigating reports of an issue with Gemini. We will provide more information shortly.

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**Summary:** Google Meet may be unavailable for users globally. **Description:** We are experiencing an issue with Google Meet beginning on Friday, 2025-09-26 08:49 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-09-26 11:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Users are unable to join calls on Google Meet. **Workaround:** None at this time.

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We're investigating reports of an issue with Admin Console. We will provide more information shortly.

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**Summary** Users may experience elevated latency and timeout errors with Admin SDK APIs. **Description** We are experiencing an issue with Admin SDK APIs beginning on Wednesday, 2025-09-24 11:51 PDT. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2025-09-24 19:30 PDT. We apologize to all who are affected by the disruption. **Customer Symptoms** Users may experience elevated latency and timeout errors with Admin SDK APIs. **Workaround** Impacted customers may retry Admin SDK API calls.

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**Summary:** We have mitigated an issue where some customers experienced login issues to Google services. **Description:** Between 07:22 and 08:30 PDT, customers experienced login issues to Google services. Our engineering team has identified the cause and applied appropriate mitigations by 08:30 PDT. Customers should now be able to login to the Google services. We are closely monitoring the environment for stability. We will provide an update by Thursday, 2025-09-18 09:20 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers experienced login issues to Google services. **Workaround:** None at this time.

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**Summary:** We are experiencing an issue with NotebookLM **Description:** We are experiencing an issue with AudioOverview, VideoOverview, NAPPS (Notebook Apps) for NotebookLM users, beginning on Thursday, 2025-09-11 10:04 PDT. Mitigation work is currently underway by our engineering team. We do not have a full mitigation ETA at this time. We will provide an update by Thursday, 2025-09-11 15:00 PDT with current details. **Symptoms:** NotebookLM users may see failures to generate: - Audio Overviews - Video Overviews - Reports - Flashcards - Quizzes Features launched earlier this week have been rolled back for now. (Quizzes, Flashcards, Reports) (https://blog.google/technology/google-labs/notebooklm-student-features/) Any previously generated artifacts are accessible. All other features and CUJs are believed to be working. E.g. text Q&A chat, adding sources should work **Workaround:** None at this time.

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**Summary:** We are investigating reports of Google Meet service issues. **Description:** We are investigating reports of Google Meet degradation We will provide more information by Monday, 2025-09-08 11:15 PDT. **Symptoms:** Customers may be experiencing elevated errors when joining meet sessions. **Workaround:** None at this time.

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We're investigating reports of an issue with Google Drive. We will provide more information shortly.

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We are experiencing an issue with multiple Google Workspace services beginning on Thursday, 2025-09-04 00:43 PDT. Google Workspace services may not load for impacted users. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 04:00 PDT with current details. We apologize to all who are affected by the disruption.

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We are experiencing an issue with multiple Google Workspace services beginning on Thursday, 2025-09-04 00:43 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 04:00 PDT with current details. We apologize to all who are affected by the disruption.

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**Summary** Multiple Google Workspace services may be inaccessible to some customers in the EMEA region. **Description** We are experiencing an issue with multiple Google Workspace services beginning on Thursday, 2025-09-04 00:43 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 04:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Workspace services may not load for impacted users. **Workaround** None at this time.

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**Summary** Google Docs customers may have observed '500' errors when accessing editors. **Description** We were experiencing an issue with Google Docs beginning at Monday, 2025-08-25 14:27 PDT. Our engineering team has successfully mitigated the issue and we are currently monitoring our system for stability. We will provide an update by Monday, 2025-08-25 15:30 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** Impacted customers may have observed '500' errors when accessing Docs editors, including docs, spreadsheets, presentations, and drawings **Workaround** None at this time.

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**Summary:** Google Voice customers may have been unable to place or receive calls on their Google Voice clients and desk phones **Description:** Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2025-08-25 15:00 PDT. **Diagnosis / Customer Symptoms:** Affected customers may have experienced dropped calls and connection issues intermittently. **Workaround:** None at this time.

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Some ChromeOS customers experiencing issues signing on. **Description:** We are experiencing an issue with ChromeOS M-139. Our engineering team continues to investigate the issue. We will provide more information by Wednesday, 2025-08-27 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms:** Authentication failures are occurring on ChromeOS M-139, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users. **Workarounds:** There are 2 workarounds and you can follow one of them. 1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990. OR 2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to "Authentication via the default GAIA flow"

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Various Workspace services are experiencing elevated latency and error rates

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**Summary:** Google Drive users may be unexpectedly logged out of Drive for Desktop. **Description:** We are experiencing an issue with Google Drive for desktop, beginning on Wednesday, 2025-07-16 10:24:07 PDT. Our engineering team has identified the source of the issue and is implementing a fix. We will provide more information by Wednesday, 2025-07-16 12:30:00 PDT with additional details. We apologize to all who are affected by the disruption. **Diagnosis / Customer Symptoms:** Google Drive users may experience being logged out of Drive for Desktop and see error “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more.” Only enterprise customers are impacted. **Workaround:** Administrators may go to the Drive for Desktop settings in Admin Console under Apps > Drive and Docs > Drive for desktop > Enable Drive for desktop and uncheck “Only allow Google Drive for desktop on authorized devices” For details see https://support.google.com/a/answer/7491144.

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We have received reports of an intermittent issue with Google Meet beginning at Wednesday, 2025-07-02 11:49 PDT. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-07-02 13:45 PDT with current details. We apologize to all who are affected by the disruption.

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We're investigating reports of an issue with Gmail, Google Calendar, Google Chat, Google Cloud Search, Google Docs, Google Drive, Google Meet, Google Tasks, and Google Voice. We will provide more information shortly.

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**Summary:** Google Classroom experiencing elevated latency issue **Description:** We are experiencing an Classroom beginning at Monday, 2025-06-09 15:00 PDT Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-06-09 17:00 PDT with current details. We apologize to all who are affected by the disruption. **Diagnosis:** The impacted users would experience increased latency while using Classroom. **Workaround:** None at this time.

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**Summary** AppSheet application and Dashboards are not showing within Looker Studio. **Description** We are experiencing an issue with AppSheet beginning on Thursday, 2025-05-22 10:00 US/Pacific. Our engineering team identified the cause was due to a recent change and are actively working on the rollback. The mitigation is expected to complete by Thursday, 2025-05-22 19:45 US/Pacific. We will provide more information by Thursday, 2025-05-22 20:15 US/Pacific. **Customer Symptoms** AppSheet apps will not show within Looker Studio and Dashboards will return Error. **Workaround** None at this moment

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**Summary:** Multiple Workspace services are experiencing elevated error rates **Description:** Beginning at 08:08 US/Pacific time on Tuesday, May 13, 2025, there is an ongoing issue affecting Google Docs, Google Sheets, Google Slides, Gmail, Google Chat, and Google Meet. Internal monitoring indicates that Google Docs was recovered as of 08:15 US/Pacific time, and the engineering team is still investigating the issue for the remaining impact. We will provide an update by Tuesday, 2025-05-13 09:30 US/Pacific with current details. **Symptoms:** Affected customers are experiencing elevated error rates for the workspace services **Workaround:** Customers can retry the errored operation.

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**Summary** Google Cloud Workspace customers are experiencing an error while using https://gemini.google.com **Description** We are experiencing an issue with Gemini beginning at Monday, 2025-05-12 20:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-05-12 22:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** When accessing https://gemini.google.com, the users may observe an error, "Gemini is currently on a break. Give it a moment and try again later." **Workaround** None at this time.

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**Summary:** Google Drive and Gmail customers are experiencing rendering issues with some PDF files **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-05-07 07:47 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-05-07 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Some PDF files in Google Drive and Gmail are not being displayed properly **Workaround:** None at this time.

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We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but are seeing error messages, high latency, and/or other unexpected behavior.

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