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0Known Issues

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Hosting Server

No known issues.
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Email Sending Server

No known issues.
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Google Workspace

No known issues.

Event Log

We log any active and recents including those of our vendors and commonly used third-parties by our clients to help provide uptime transparency and data accuracy.

**Summary:** Google Drive and Gmail customers are experiencing rendering issues with some PDF files **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-05-07 07:47 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-05-07 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Some PDF files in Google Drive and Gmail are not being displayed properly **Workaround:** None at this time.

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**Summary:** Chat support functionality is degraded for Google Workspace Support customers. **Description:** We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers will be unable to contact Google Workspace support via Chat support. **Workaround:** Impacted customers can create a support case for any assistance.

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Calendar users in Chile's Aysén region need to update the time zone for all events taking place after 2025-04-05 which are impacted by the new DST rules. On 2025-03-20, Chile's Aysén region adopted a new time zone (IANA: "America/Coyhaique”). This time zone will diverge from the continental Chile time zone “Chile Time” (IANA: “America/Santiago”) after 2025-04-05, by staying at UTC-03. Users in, or operating in, the Aysén region will be impacted: their events taking place after 2025-04-05 will be, by default, in the Chile time zone and will diverge by one hour compared to the new Aysén region local time. Impacted users are recommended to take 2 actions as soon as possible: * Go to Calendar Settings > General > Time zone and set their Primary time zone to “Punta Arenas time” (IANA: "America/Punta_Arenas”). * Update all their events taking place after 2025-04-05 in this region to the “Punta Arenas time”. Additionally, we are working on introducing a new time zone for the Aysén region. We will post a communication update when it will be available in Calendar. We will provide an update by Friday, 2025-04-04 13:00 US/Pacific with current details. If impacted users don’t take action, after 2025-04-05 their calendar will: * Show the wrong time with the “Now” red line on Calendar Web; * Display all events shifted by one hour; * Create new events in the wrong time zone.

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**Summary:** Video Playbacks are failing for Google Drive Web. **Description** We believe the issue with Google Drive is partially resolved. Full resolution is expected to complete by Tuesday, 2025-03-18 19:30 US/Pacific. We will provide an update by Tuesday, 2025-03-18 21:00 US/Pacific with current details. **Diagnosis / Customer Symptoms:** Google Drive Web users would encounter an infinite spinner during playbacks of the videos. Mobile application users are not impacted. **Workaround** None at this time.

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### **Summary:** Some customers were unable to send SMS on Google Voice. ### **Description:** We have experienced an issue with Google Voice beginning on Monday, 2025-02-17 at 07:06 US/Pacific. Our engineering team has applied the fix which has successfully mitigated the issue. We apologize to all who were affected by the disruption. ### **Diagnosis:** Impacted customers may have received an error message stating ‘The message violates our Acceptable Use Policy’. The issue has impacted only consumer users and not Google Workspace users. ### **Workaround:** Customers may retry to send the SMS which might have resolved the issue. Sending SMS messages from Android or iOS devices appeared to be functioning correctly.

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**Summary:** Google Workspace users are experiencing elevated error rates interacting with Google Chat, Google Calendar, Gmail, and Google Meet. **Description:** We are experiencing an intermittent issue with Google Chat, Google Calendar, Gmail, Google Meet beginning at Monday, 2025-02-10 11:51 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-02-10 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Affected customers are experiencing intermittent errors interacting with Gmail, Google Calendar, Google Chat, and Google Meet. **Workaround:** None at this time.

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**Description:** We are experiencing an issue with Gemini beginning at Wednesday, 2025-02-05 14:11 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-02-06 11:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some Gemini customers are experiencing issues with "Add File" or "Link File" functionality within Gems **Workaround:** None at this time.

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Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup.

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**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool.

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### **Summary:** Some Gmail Android users may experience elevated crashes ### **Description:** We are experiencing an issue with Gmail beginning on Thursday, 2025-01-23 14:30 US/Pacific. Our engineering team is investigating the issue. We will provide an update by Thursday, 2025-01-23 19:30 US/Pacific. We apologize to all affected by the disruption. ### **Diagnosis:** Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email. ## **Workaround:** None at this time.

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Customers attempting to start a direct message chat with a new contact from the Chat Web search bar may receive the error “Can’t start a direct message right now. Try again later.” Customers can attempt to start a new direct message using the "New Chat" button. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2025-01-22 12:00 US/Pacific.

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**Summary :** Google Voice group chat users may receive malformed SMS messages. **Description :** We are experiencing an issue with Google Voice beginning on Tuesday, 2024-11-19 20:45 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-11-20 10:00 US/Pacific with current details. **Customer Symptoms :** Google Voice group chat users may receive malformed SMS messages. **Workaround :** None at this time

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**Summary:** Google Calendar experienced service issues, preventing some web users from accessing their calendars. **Description:** On November 19, 2024, between 10:44 AM and 12:24 PM US/Pacific, a subset of Google Calendar users encountered problems accessing the Calendar web UI. We sincerely apologize for any inconvenience this may have caused our valued customers. **Diagnosis:** The issue affected Google Calendar Web users and was triggered when users attempted to transfer a calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website. The issue did not affect the Calendar mobile application **Workaround:** There were no workarounds at the time of the issue

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**Summary:** We are investigating reports of issues with Google Cloud and Google Workspace Support. **Description:** We are investigating reports of issues with Google Cloud and Google Workspace Support beginning on Friday, 2024-11-15 13:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 17:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may experience issues with creating and managing the vector cases. The operations like case creation, read and updates may have been impacted. **Workaround:** None at this time.

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**Summary:** We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. **Description:** Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. **Diagnosis:** Customers impacted by this issue may observe errors during case creation. **Workaround:** If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure.

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**Summary:** Gemini might be unavailable in France due to ""Gemini isn’t currently supported in your country. Stay tuned!"" message. **Description:** We are experiencing an issue with Gemini. Mitigation work is now underway by our engineering team. We will provide an update by Wednesday, 2024-10-30 05:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers accessing gemini.google.com in France might see "Gemini isn’t currently supported in your country. Stay tuned!" message. Gemini functionalities such as "Help me write" in other Google Workspace products work properly. **Workaround:** None right now.

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**Summary :** There may be issues accessing Google Workspace Extensions (Google Calendar, Google Keep and Google Tasks) from Gemini app **Description :** We are experiencing an issue with some Extensions in the Gemini app (gemini.google.com). Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-08 00:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis :** Users may observe error messages when trying to use Calendar, Keep, and Tasks extensions from the Gemini app. This is limited to only enterprise users and does not impact consumer accounts. **Workaround :** None at this time.

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**Summary:** Customers may experience intermittent issues with support case creation **Description:** We are experiencing an intermittent issue with Google Workspace Support case creation beginning on Wednesday, 2024-10-02 14:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-02 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may receive an unexpected error while attempting case creation. **Workaround:** Retrying the case creation process may be successful due to the intermittent nature of the issue.

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**Summary:** Google Drive users may experience increased error rates. **Description:** We are experiencing an intermittent issue with Google Drive beginning on Monday, 2024-09-16 10:11 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2024-09-16 11:45 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Google Drive users may experience increased error rates. **Workaround:** Customers may see success in retries.

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**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue.

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**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue.

Read more on Google Workspace Status Dashboard

**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue.

Read more on Google Workspace Status Dashboard

**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time.

Read more on Google Workspace Status Dashboard

**SUMMARY** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region **DESCRIPTION** We have experienced an issue with Gmail, Google Drive, Google Calendar, Google Docs, Google Chat, Google Tasks beginning at Monday, 2024-08-12 06:28 US/Pacific. The issue is now mitigated and our engineering teams are closely monitoring for any residual impact We will provide an update by Monday, 2024-08-12 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **DIAGNOSIS** Multiple Workspace services experienced brief connectivity issues for users connecting from the UK region. **WORKAROUND** None at this time. Please refer to https://www.google.com/appsstatus/dashboard/incidents/5AjHWPCTCP5uenZRjuwz for further updates on this issue.

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**Summary:** Gmail experiencing service degradation **Description:** We are experiencing an issue with Gmail beginning on Thursday, 2024-08-08 12:15 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-08-08 15:00 US/Pacific with current details. **Customer Symptoms:** Gmail: Users trying to send emails or save drafts with attachments would experience failures. **Workaround:** None at this time.

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**Summary:** Google Drive experiencing service degradation **Description:** We are experiencing an issue with Google Drive beginning on Thursday, 2024-08-08 12:15 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-08-08 15:00 US/Pacific with current details. **Customer Symptoms:** Google Drive users may see degraded experience while performing upload operation. **Workaround:** None at this time.

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### **Summary:** ChromeOS sign in issues affecting multiple customers throughout the globe ### **Description:** We are experiencing an issue with ChromeOS. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2024-08-06 23:30 US/Pacific with current details. ### **Diagnosis:** During the full sign in process ChromeOS devices complete the sign in process (even Multi Factor Authentication (MFA) if applicable) but are eventually brought back to the login page. The issue is affecting multiple ChromeOS versions ### **Workaround:** None at this time.

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**Summary:** A subset of Gmail users might be experiencing delayed delivery of their emails. **Description:** We are experiencing an intermittent issue with Gmail beginning on Tuesday, 2024-07-30 07:05 US/Pacific. This mainly caused delayed email delivery and a small number of users receiving errors when sending/receiving emails. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2024-07-30 11:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Some customers might see a yellow banner with the "Unable to reach Gmail---Trying to reconnect" message. **Workaround:** None at this time.

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SUMMARY: Chrome Browser Password Manager Issue We are experiencing an issue with Chrome Browser where impacted users may be unable to find or save passwords in Chrome's Password Manager. This impacts users on M127 version of Chrome Browser. Our Engineering team has identified the cause of the issue and are actively working on deploying a fix for all users. We will continue to monitor the situation as the fix is rolled out to ensure a smooth resolution. We will provide more information by Thursday, 2024-07-25 09:45 US/Pacific. WORKAROUND: Users currently impacted by this can try the following: Launch Chrome with " --enable-features=SkipUndecryptablePasswords" command line flag. 1. Locate Chrome shortcut on desktop. If you don't have it, go to chrome://settings/manageProfile and at the bottom enable "Create desktop shortcut". 2. Fully exit Chrome 3. Go to desktop and right click the shortcut then click Properties. 4. To the target field paste the following string to the end " --enable-features=SkipUndecryptablePasswords". 5. Close the dialog with OK and launch Chrome using this shortcut.

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**Summary:** Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment. **Description:** Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25. Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information. **Diagnosis:** The affected customer may encounter Poly Studio X devices offline/deprovisioned. **Workaround:** **Customer Action required**: Each affected device has to be [manually re-enrolled in the Admin Console](https://support.google.com/a/answer/6109380?hl=en) using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.

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**Summary:** We have received reports of an issue with Gmail. **Description:** Upon further investigation, our engineering teams believe that the scope is very limited and/or no customers were impacted. If you have questions or feel that you may be impacted, please open a case with the Support Team and we will work with you until the issue is resolved. No further updates will be provided here.

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**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time.

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**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time.

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**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time.

Read more on Google Workspace Status Dashboard

**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time.

Read more on Google Workspace Status Dashboard

**Summary:** Multiple Workspace products are experiencing elevated error rates and latency **Description:** We are experiencing an issue with Google Chat, Google Drive, Google Docs, Google Calendar, Google Meet beginning at Monday, 2024-06-17 09:00 US/Pacific. Our engineering team has identified the root cause of the issue and are currently working on a mitigation. We will provide an update by Monday, 2024-06-17 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** - Google Chat users may experience high latency, unable to load chat, open chat rooms, or send messages. - Some Google Meet users are having issues joining the meetings. - Some Google Drive users are experiencing elevated latencies and error rates - Some Google Docs users are experiencing issues where they see "Name loading" in comments. **Workaround:** None at this time.

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**Summary:** Global: Elevated App Script Failures **Description:** We experienced an issue with Apps Script beginning at Tuesday, 2024-06-11 06:04 to 06:41 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2024-06-11 08:40 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers impacted by this issue may have observed 500 errors and were unable to load / run App Scripts. **Workaround:** None at this time.

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**Summary:** ChromeOS: Unable to log in from lock screen when ephemeral mode is enabled on managed devices on M-125. **Description:** Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2024-06-03 17:00 US/Pacific. **Diagnosis:** Affected users may be unable to log back in from the lock screen on their ChromeOS device. This issue is affecting ChromeOS version M125 when the device policy DeviceEphemeralUsersEnabled is turned on. **Workaround:** None at this time...

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**Summary:** Google Drive users are unable to load Apps Script UI. **Description:** We are experiencing an issue with Google Drive beginning on Friday, 2024-05-24 16:20 US/Pacific. Our engineering team has identified a mitigation strategy and is currently rolling it out for all impacted users. We will provide an update by Friday, 2024-05-24 21:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Customers may not be able to load Drive UI, they would encounter error messages while trying to do so. . This issue may also impact users trying to access Apps Script UI. **Workaround:** None at this time.

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Third-party services including, but not limited to those of Google Workspace, Hubspot, Microsoft Office 365 operate on their own servers and are not in the control of the iEdit Network. We do not warrant these services or their uptime. We cannot be held liable for their any loss of data or access.