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0Known Issues

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Hosting Server

No known issues.
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Email Sending Server

No known issues.
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Google Workspace

No known issues.

Event Log

We log any active and recents including those of our vendors and commonly used third-parties by our clients to help provide uptime transparency and data accuracy.

**Title** Google Chat customers are experiencing issues loading Chat, creating DMs (Direct Messages) and Chat Spaces. **Description** We are experiencing an issue with Google Chat , beginning on Tuesday, 2025-11-04 21:05 US/Pacific. Our engineering team continues to investigate the issue. We will provide more information by Tuesday, 2025-11-04 22:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms** Impacted customers may experience issues while loading Chat, creating DMs (Direct Messages) and Chat Spaces, and may experience high latency while sending and receiving messages. **Workaround** None at this time.

Read more on Google Workspace Status Dashboard

**Summary** Google Meet meetings are seeing elevated error rates in upgrading the call on Android. **Description** The Dialer on Android has a feature to upgrade a call to a Google Meet meeting. Users taking this action are seeing a high rate of failures to upgrade the call. Our engineering team has identified the root cause and is working on mitigation. We will provide more information by Thursday, 2025-10-30 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Users on Android that upgrade calls to Google Meet meetings are seeing high error rates in upgrading the call **Workaround** Users can stay in the call, or set up a meeting using the Google Meet app.

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**Summary** AppSheet customers may experience latency issues **Description** We are experiencing an issue with AppSheet beginning at Friday, 2025-10-24 23:05 PDT. Our engineering team continues to investigate the issue. We will provide an update by Saturday, 2025-10-25 01:30 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** The impacted customers may experience failures while loading apps or writing data using AppSheet. **Workaround** None at this time.

Read more on Google Workspace Status Dashboard

**Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. **Description** We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. **Symptoms** Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. **Workaround** Customers can access Gmail from the web browser.

Read more on Google Workspace Status Dashboard

**Summary** We are investigating an issue impacting Endpoint management for Windows Devices **Description** We are experiencing an issue with Endpoint management beginning on Wednesday, 2025-10-01 00:00 PDT. We detected the impact progressively increasing on Tuesday, 2025-10-14 10:23 PDT. The Windows native settings app responsible for communicating with Google Identity and Endpoint management is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 15:00 PDT with current details. **Symptoms** Customers are not able to enroll new Windows devices to Endpoint management using Windows Settings app or deeplink. (https://support.google.com/a/answer/9539504?hl=en&sjid=13524530415918932254-NC&authuser=0) Customers using GCPW (Google Credential Provider for Windows) are not impacted. (https://support.google.com/a/answer/9250996?hl=en&src=supportwidget0&authuser=0) **Workaround** None at this time

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**Summary** AppSheet users in Europe may encounter increased latency, resulting in app synchronization failures and editor loading timeouts. **Description** We are experiencing an issue with AppSheet beginning on Thursday, 2025-10-09 00:10 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-10-09 02:30 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Customers in the Europe may experience high latency, resulting in errors when syncing data and loading AppSheet applications **Workaround** None at this time.

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**Summary:** Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps. **Description:** Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. **Diagnosis / Customer Symptoms:** Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the "offline" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. **Workaround:** Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).

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**Summary:** Google Meet may be unavailable for users globally. **Description:** We are experiencing an issue with Google Meet beginning on Friday, 2025-09-26 08:49 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-09-26 11:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Users are unable to join calls on Google Meet. **Workaround:** None at this time.

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**Summary** Users may experience elevated latency and timeout errors with Admin SDK APIs. **Description** We are experiencing an issue with Admin SDK APIs beginning on Wednesday, 2025-09-24 11:51 PDT. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2025-09-24 19:30 PDT. We apologize to all who are affected by the disruption. **Customer Symptoms** Users may experience elevated latency and timeout errors with Admin SDK APIs. **Workaround** Impacted customers may retry Admin SDK API calls.

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**Summary:** We have mitigated an issue where some customers experienced login issues to Google services. **Description:** Between 07:22 and 08:30 PDT, customers experienced login issues to Google services. Our engineering team has identified the cause and applied appropriate mitigations by 08:30 PDT. Customers should now be able to login to the Google services. We are closely monitoring the environment for stability. We will provide an update by Thursday, 2025-09-18 09:20 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some customers experienced login issues to Google services. **Workaround:** None at this time.

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**Summary:** We are experiencing an issue with NotebookLM **Description:** We are experiencing an issue with AudioOverview, VideoOverview, NAPPS (Notebook Apps) for NotebookLM users, beginning on Thursday, 2025-09-11 10:04 PDT. Mitigation work is currently underway by our engineering team. We do not have a full mitigation ETA at this time. We will provide an update by Thursday, 2025-09-11 15:00 PDT with current details. **Symptoms:** NotebookLM users may see failures to generate: - Audio Overviews - Video Overviews - Reports - Flashcards - Quizzes Features launched earlier this week have been rolled back for now. (Quizzes, Flashcards, Reports) (https://blog.google/technology/google-labs/notebooklm-student-features/) Any previously generated artifacts are accessible. All other features and CUJs are believed to be working. E.g. text Q&A chat, adding sources should work **Workaround:** None at this time.

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**Summary** Multiple Google Workspace services may be inaccessible to some customers in the EMEA region. **Description** We are experiencing an issue with multiple Google Workspace services beginning on Thursday, 2025-09-04 00:43 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 04:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Workspace services may not load for impacted users. **Workaround** None at this time.

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**Summary** Google Docs customers may have observed '500' errors when accessing editors. **Description** We were experiencing an issue with Google Docs beginning at Monday, 2025-08-25 14:27 PDT. Our engineering team has successfully mitigated the issue and we are currently monitoring our system for stability. We will provide an update by Monday, 2025-08-25 15:30 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** Impacted customers may have observed '500' errors when accessing Docs editors, including docs, spreadsheets, presentations, and drawings **Workaround** None at this time.

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**Summary:** Google Voice customers may have been unable to place or receive calls on their Google Voice clients and desk phones **Description:** Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2025-08-25 15:00 PDT. **Diagnosis / Customer Symptoms:** Affected customers may have experienced dropped calls and connection issues intermittently. **Workaround:** None at this time.

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Some ChromeOS customers experiencing issues signing on. **Description:** We are experiencing an issue with ChromeOS M-139. Our engineering team continues to investigate the issue. We will provide more information by Wednesday, 2025-08-27 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms:** Authentication failures are occurring on ChromeOS M-139, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users. **Workarounds:** There are 2 workarounds and you can follow one of them. 1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990. OR 2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to "Authentication via the default GAIA flow"

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**Summary:** Google Drive users may be unexpectedly logged out of Drive for Desktop. **Description:** We are experiencing an issue with Google Drive for desktop, beginning on Wednesday, 2025-07-16 10:24:07 PDT. Our engineering team has identified the source of the issue and is implementing a fix. We will provide more information by Wednesday, 2025-07-16 12:30:00 PDT with additional details. We apologize to all who are affected by the disruption. **Diagnosis / Customer Symptoms:** Google Drive users may experience being logged out of Drive for Desktop and see error “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more.” Only enterprise customers are impacted. **Workaround:** Administrators may go to the Drive for Desktop settings in Admin Console under Apps > Drive and Docs > Drive for desktop > Enable Drive for desktop and uncheck “Only allow Google Drive for desktop on authorized devices” For details see https://support.google.com/a/answer/7491144.

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**Summary:** Google Classroom experiencing elevated latency issue **Description:** We are experiencing an Classroom beginning at Monday, 2025-06-09 15:00 PDT Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-06-09 17:00 PDT with current details. We apologize to all who are affected by the disruption. **Diagnosis:** The impacted users would experience increased latency while using Classroom. **Workaround:** None at this time.

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**Summary** AppSheet application and Dashboards are not showing within Looker Studio. **Description** We are experiencing an issue with AppSheet beginning on Thursday, 2025-05-22 10:00 US/Pacific. Our engineering team identified the cause was due to a recent change and are actively working on the rollback. The mitigation is expected to complete by Thursday, 2025-05-22 19:45 US/Pacific. We will provide more information by Thursday, 2025-05-22 20:15 US/Pacific. **Customer Symptoms** AppSheet apps will not show within Looker Studio and Dashboards will return Error. **Workaround** None at this moment

Read more on Google Workspace Status Dashboard

**Summary:** Multiple Workspace services are experiencing elevated error rates **Description:** Beginning at 08:08 US/Pacific time on Tuesday, May 13, 2025, there is an ongoing issue affecting Google Docs, Google Sheets, Google Slides, Gmail, Google Chat, and Google Meet. Internal monitoring indicates that Google Docs was recovered as of 08:15 US/Pacific time, and the engineering team is still investigating the issue for the remaining impact. We will provide an update by Tuesday, 2025-05-13 09:30 US/Pacific with current details. **Symptoms:** Affected customers are experiencing elevated error rates for the workspace services **Workaround:** Customers can retry the errored operation.

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**Summary** Google Cloud Workspace customers are experiencing an error while using https://gemini.google.com **Description** We are experiencing an issue with Gemini beginning at Monday, 2025-05-12 20:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-05-12 22:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** When accessing https://gemini.google.com, the users may observe an error, "Gemini is currently on a break. Give it a moment and try again later." **Workaround** None at this time.

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**Summary:** Google Drive and Gmail customers are experiencing rendering issues with some PDF files **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-05-07 07:47 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-05-07 09:15 US/Pacific with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Some PDF files in Google Drive and Gmail are not being displayed properly **Workaround:** None at this time.

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**Summary:** Chat support functionality is degraded for Google Workspace Support customers. **Description:** We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers will be unable to contact Google Workspace support via Chat support. **Workaround:** Impacted customers can create a support case for any assistance.

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Calendar users in Chile's Aysén region need to update the time zone for all events taking place after 2025-04-05 which are impacted by the new DST rules. On 2025-03-20, Chile's Aysén region adopted a new time zone (IANA: "America/Coyhaique”). This time zone will diverge from the continental Chile time zone “Chile Time” (IANA: “America/Santiago”) after 2025-04-05, by staying at UTC-03. Users in, or operating in, the Aysén region will be impacted: their events taking place after 2025-04-05 will be, by default, in the Chile time zone and will diverge by one hour compared to the new Aysén region local time. Impacted users are recommended to take 2 actions as soon as possible: * Go to Calendar Settings > General > Time zone and set their Primary time zone to “Punta Arenas time” (IANA: "America/Punta_Arenas”). * Update all their events taking place after 2025-04-05 in this region to the “Punta Arenas time”. Additionally, we are working on introducing a new time zone for the Aysén region. We will post a communication update when it will be available in Calendar. We will provide an update by Friday, 2025-04-04 13:00 US/Pacific with current details. If impacted users don’t take action, after 2025-04-05 their calendar will: * Show the wrong time with the “Now” red line on Calendar Web; * Display all events shifted by one hour; * Create new events in the wrong time zone.

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**Summary:** Video Playbacks are failing for Google Drive Web. **Description** We believe the issue with Google Drive is partially resolved. Full resolution is expected to complete by Tuesday, 2025-03-18 19:30 US/Pacific. We will provide an update by Tuesday, 2025-03-18 21:00 US/Pacific with current details. **Diagnosis / Customer Symptoms:** Google Drive Web users would encounter an infinite spinner during playbacks of the videos. Mobile application users are not impacted. **Workaround** None at this time.

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### **Summary:** Some customers were unable to send SMS on Google Voice. ### **Description:** We have experienced an issue with Google Voice beginning on Monday, 2025-02-17 at 07:06 US/Pacific. Our engineering team has applied the fix which has successfully mitigated the issue. We apologize to all who were affected by the disruption. ### **Diagnosis:** Impacted customers may have received an error message stating ‘The message violates our Acceptable Use Policy’. The issue has impacted only consumer users and not Google Workspace users. ### **Workaround:** Customers may retry to send the SMS which might have resolved the issue. Sending SMS messages from Android or iOS devices appeared to be functioning correctly.

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**Summary:** Google Workspace users are experiencing elevated error rates interacting with Google Chat, Google Calendar, Gmail, and Google Meet. **Description:** We are experiencing an intermittent issue with Google Chat, Google Calendar, Gmail, Google Meet beginning at Monday, 2025-02-10 11:51 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-02-10 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Affected customers are experiencing intermittent errors interacting with Gmail, Google Calendar, Google Chat, and Google Meet. **Workaround:** None at this time.

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**Description:** We are experiencing an issue with Gemini beginning at Wednesday, 2025-02-05 14:11 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-02-06 11:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some Gemini customers are experiencing issues with "Add File" or "Link File" functionality within Gems **Workaround:** None at this time.

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Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup.

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**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool.

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### **Summary:** Some Gmail Android users may experience elevated crashes ### **Description:** We are experiencing an issue with Gmail beginning on Thursday, 2025-01-23 14:30 US/Pacific. Our engineering team is investigating the issue. We will provide an update by Thursday, 2025-01-23 19:30 US/Pacific. We apologize to all affected by the disruption. ### **Diagnosis:** Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email. ## **Workaround:** None at this time.

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Customers attempting to start a direct message chat with a new contact from the Chat Web search bar may receive the error “Can’t start a direct message right now. Try again later.” Customers can attempt to start a new direct message using the "New Chat" button. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2025-01-22 12:00 US/Pacific.

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**Summary :** Google Voice group chat users may receive malformed SMS messages. **Description :** We are experiencing an issue with Google Voice beginning on Tuesday, 2024-11-19 20:45 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-11-20 10:00 US/Pacific with current details. **Customer Symptoms :** Google Voice group chat users may receive malformed SMS messages. **Workaround :** None at this time

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**Summary:** Google Calendar experienced service issues, preventing some web users from accessing their calendars. **Description:** On November 19, 2024, between 10:44 AM and 12:24 PM US/Pacific, a subset of Google Calendar users encountered problems accessing the Calendar web UI. We sincerely apologize for any inconvenience this may have caused our valued customers. **Diagnosis:** The issue affected Google Calendar Web users and was triggered when users attempted to transfer a calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website. The issue did not affect the Calendar mobile application **Workaround:** There were no workarounds at the time of the issue

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**Summary:** We are investigating reports of issues with Google Cloud and Google Workspace Support. **Description:** We are investigating reports of issues with Google Cloud and Google Workspace Support beginning on Friday, 2024-11-15 13:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 17:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may experience issues with creating and managing the vector cases. The operations like case creation, read and updates may have been impacted. **Workaround:** None at this time.

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**Summary:** We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. **Description:** Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. **Diagnosis:** Customers impacted by this issue may observe errors during case creation. **Workaround:** If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure.

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Third-party services including, but not limited to those of Google Workspace, Hubspot, Microsoft Office 365 operate on their own servers and are not in the control of the iEdit Network. We do not warrant these services or their uptime. We cannot be held liable for their any loss of data or access.